Caravan Depot - Terms and Conditions of sale for franchise owned caravans

Last Updated September 2026

The following are the terms and conditions between you and us (“Terms and Conditions”) and apply to and form part of the contractual agreement between you and us (“the Agreement”) for the supply of the Caravan as set out in the Agreement (the “Caravan”). The Terms and Conditions supersede any previously issued terms and conditions and are binding when you sign the Agreement.

If you are purchasing as a consumer, nothing in these Terms and Conditions will reduce your statutory rights relating to faulty and mis-described goods provided. If you have any doubts about your statutory rights, please contact your local Trading Standards Department or Citizens Advice Bureau.

In these Terms and Conditions:

‘We’, ‘us’ or ‘our’ means the Franchisee as listed in the Agreement.

‘You’ or ‘your’ means the person purchasing goods from us.

1. The Caravan

1.1 The Caravan is sold as roadworthy, or subject to any defects notified by us to you and accepted by you at the date of purchase and if any fault occurs you have the right to rely on your statutory rights.

1.2 The Agreement sets out the specific terms of items we have agreed to undertake to the Caravan prior to delivery.

1.3 You acknowledge that the Caravan may still be covered under the manufacturer's warranty at the time of sale. From delivery, you are solely responsible for maintaining the Caravan in accordance with the manufacturer's standards and specifications, including adhering to recommended service intervals and habitation requirements, in order to preserve warranty coverage.

1.4 You acknowledge it is your responsibility to familiarise yourself with the appliances of the Caravan.

1.5 You acknowledge and agree that it is solely your responsibility to ensure that you possess the appropriate and valid driving license required to legally own and tow the Caravan.

1.6 If the Caravan is intended for import into another country, you shall be solely responsible for ensuring that all necessary import and/or export fees, duties, taxes, and related paperwork are fully completed, accurate, and submitted in accordance with applicable laws and regulations. You shall also ensure that any applicable VAT, customs duties, or other taxes arising from the import or export of the Caravan are paid in full prior to or upon completion of the purchase.

2. Delivery

2.1 Subject to clause 2.2 below, you shall at your own expense take away the Caravan from our premises no later than 7 days after the date of the Agreement, unless otherwise agreed.

2.2 The Caravan shall remain our property until the Purchase Price has been paid in full.

2.3 You shall not be entitled to remove the Caravan from our premises prior to making payment in full and cleared funds of the Purchase Price. Should we not have received cleared funds within 7 days after the date of the Agreement, you shall pay our charges for removal, storage and insurance of the Caravan, unless otherwise agreed by us.

2.4 The risk in the goods passes to you when you take delivery. You acknowledge that from the time of delivery, you shall be responsible for obtaining and maintaining sufficient insurance coverage of the Caravan and for the proper taxation of the Caravan.

3. Price and Payment

3.1 The price of the Caravan is set out in the Agreement (“Purchase Price”).

3.2 Prior to entering this Agreement, you may have paid a refundable reservation fee to us, prior to viewing the Caravan (“the Reservation Fee”).

3.3 Upon signing this Agreement, you shall pay the deposit as set out in the Agreement (“Deposit”). The Reservation Fee shall be applied to the Deposit and you shall pay the balance (if any) to us. Subject to clause 5 below, the Deposit is non-refundable.

3.4 The balance of the Purchase Price shall be paid in full and cleared funds within 7 days of the date of the Agreement.

3.5 All payments made by you in connection with the purchase of the Caravan, including the Reservation Fee, the Deposit and the balance of the Purchase Price, shall be processed via a third-party payment platform, provided by Looping One T/A Great You Paid (“Great You Paid”). In addition, payments will be processed via EMerchantPay. You acknowledge and agree that you may be subject to, and shall comply with both Great You Paid’s and EMerchantPay’s applicable terms and conditions in respect of any payment processed via their platforms and systems, copies of which can be accessed via the payment platform. You authorise us to share data relating to such payments with Great You Paid and EMerchantPay and any relevant payment processing third party for the purposes of processing payments and in accordance with their applicable privacy policies.

3.6 A transaction fee of £99 shall apply to each sale processed via Great You Paid and shall be payable by you in addition to the Purchase Price.

4. Part Exchange

4.1 Where we agree part payment of the Purchase Price by way of part exchange of an existing Caravan, Leisure Vehicle or Motor Vehicle (“Part Exchange Vehicle”) owned by you, the following shall apply:

4.2 Part exchange is subject to acceptance by us.

4.3 The Part Exchange is the absolute property of you and you have full legal title to the Part Exchange and therefore full liberty to dispose of it to us.

4.4 In the event the Part Exchange remains subject to a credit agreement, the part exchange price shall be reduced by the amount required to be paid by you to settle the credit agreement. In the event we discharge any outstanding credit on the Part Exchange, you acknowledge that the ownership in the Part Exchange shall pass to us upon such payment by us to the third-party finance provider.

4.5 The Part Exchange must be delivered to us in the same condition as when we examined it or as described by you.

4.6 The Part Exchange must be delivered to us on or before the delivery to you of the Caravan supplied under this Agreement. In the event we have not settled outstanding finance on the Part Exchange, Property in the Part Exchange shall pass to us absolutely once the Caravan is delivered to you.

4.7 You shall provide us with all the necessary documentation relating to the Part Exchange such as service records, invoices, CRIS doc, V5, spare keys, manuals etc. at the time of collection / delivery.

4.8 If you arrange for a finance company to purchase the Caravan from us, we shall inform the finance company of the deduction from the Purchase Price of the value of the Part Exchange and request payment of the balance.

5. Cancellation

5.1 Where the Agreement is concluded via a means of distance communication (being phone, post or internet), you have the right to cancel the Agreement within 14 days from the day after you collect the Caravan from us.

5.2 To exercise the right to cancel, you must inform us of your decision to cancel the Agreement by a dated written statement sent to us via post and email to the contact details set out in the Agreement.

5.3 You are responsible for the costs of the return of the Caravan to us. We will reimburse to you all payments we have received from you within 14 days of your return of the Caravan to our premises. We may make a deduction from the reimbursement for the loss in value of the Caravan supplied, if the loss is the result of unnecessary handling by you.

5.4 Where the Agreement is concluded at our premises, which shall include the inspection and/or delivery of the Caravan, the provisions of this clause 5 and the distance selling regulations shall not apply.

6. Miscellaneous

6.1 Any notice to be given under the Agreement shall be sent by first class post and/or email to the addresses set out in the Agreement or such different address as notified to each other. Any notice shall be deemed to have been received:

6.1.1 If sent by pre-paid first class post or other next working day delivery service, at 9.00am on the second business day after posting; or

6.1.2 If sent by email, at the time of transmission or, if this time falls outside of normal business hours in the place of receipt, when business hours resume.

6.2 Nothing in this Agreement shall limit or exclude our liability for any matter in respect of which it would be unlawful for us to exclude or restrict liability.

6.3 We reserve the right to amend these Terms and Conditions from time to time. You will be subject to the terms in force at the date of the Agreement.

6.4 Subject to clause 6.3 above, any variation to the Agreement shall only be binding when agreed in writing and signed by us and you.

6.5 Neither you or we shall be liable for failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, or failures of suppliers.

6.6 A waiver of any right under the Agreement is only effective if it is in writing and it applies only to the circumstances for which it is given. No failure or delay by a party in exercising any right or remedy under the Agreement or by law shall constitute a waiver of that (or any other) right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that (or any other) right or remedy.

6.7 If any provision of the Agreement (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Agreement, and the validity and enforceability of the other provisions of the Agreement shall not be affected. If a provision of the Agreement (or part of any provision) is found illegal, invalid or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

6.8 A person who is not a party to the Agreement shall not have any rights under or in connection with it.

6.9 The Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the law of England and Wales.

6.10 You or we may initiate proceedings against the other in the courts of England and Wales. You and we each hereby irrevocably submits to the jurisdiction of such court and waives any objection or defense either may have to either jurisdiction or venue of such court. Notwithstanding the preceding sentences of this clause, we shall have the right to initiate an action against you in a court of competent jurisdiction located in the judicial district in which you are domiciled and for such purposes, may, at our option, deem the local laws to govern in respect of all aspects of this Agreement.

6.11 Our Privacy Policy is available at: www.caravandepot.co.uk/page/privacy-policy. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.