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Last Updated September 2026
Your attention is particularly drawn to Clause 11 – Limitation of Liability
These are the terms and conditions between you and us (the “Terms”) and apply to and form part of the contractual agreement between you and us (“Agreement”) for the brokerage of your caravan as set out in the Agreement (“the Caravan”). These Terms supersede any previously issued terms and conditions. Please read these Terms and ensure that they are complete and accurate before entering the Agreement.
If you have any questions about the Agreement or these Terms, please contact us and we will be happy to answer any questions you may have. These Terms apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
In these Terms:
“Broker”, “us”, “our” or “we” means the Franchisee as listed in the Agreement.
“Seller”, “you” or “your” means the person using the Broker to sell the Caravan.
1.Our Service
1.1 The service offered by us is to introduce potential buyers to you of the Caravan and receive the Commission upon the successful completion of a sale of the Caravan (“the Service”).
1.2 We act purely as a third party and as broker between you and prospective buyers of the Caravan.
1.3 The Service is provided on a no sale no fee basis.
1.4 We will manage every aspect of the sale, including advice on current climate conditions and likelihood of a realistic achievable return; all associated marketing; arrange and accompany all viewings/demonstrations/handovers, relay all offers to you for your consideration and completely manage all sales procedures from initial enquiries through to payment.
1.5 We accept no responsibility for the success of the sale, nor do we make any warranty or representation in respect of the same. We do not guarantee that we will be able to sell the Caravan.
2.Valuation
2.1 You acknowledge that you have received a valuation of the Caravan from us (the “Valuation”) that is based upon an appraisal undertaken by us (or our representative) prior to entering into the Agreement. The Valuation is in pounds sterling and excludes VAT, unless stated otherwise.
2.2 Upon entering into the Agreement, you agreed to sell the Caravan at the agreed price as set out in the Agreement (“Advertised Price”), which is based on the Valuation.
2.3 The Valuation is given in good faith and relies on the information given to us by you. If the information provided by you is inaccurate, false or misleading it will result in an inaccurate valuation which cannot be relied upon by you. No liability is accepted by us for an incorrect valuation which was given in good faith.
2.4 We reserve the right at any time to provide a recommendation for a revised valuation of the Caravan (“Revised Valuation”). A Revised Valuation may result from changes in the condition of the Caravan or changes in market conditions. A Revised Valuation will be communicated to you and will require your agreement (either written or verbal) before we relist the Caravan at the Revised Valuation, which shall become the Advertised Price.
2.5 In the event you do not agree with the Revised Valuation, you may cancel the Agreement in accordance with clause 9 below.
3.Term & Exclusivity
3.1 The Agreement will remain in force for a minimum period of 90 days from the date on which it was signed by you and us (“Minimum Period”) and will continue to be in force thereafter until either a sale is completed, or the Agreement is cancelled in accordance with clause 9 below.
3.2 You grant us the exclusive rights to sell the Caravan for the term of the Agreement.
3.3 If a sale of the Caravan is agreed during the Term of the Agreement, the Commission becomes due and payable by you to us, regardless of whom the buyer is or whether or not we introduced the buyer to you.
3.4 If you sell the Caravan during the term of this Agreement without the assistance of us or Caravandepot.co.uk, a sold out of trust fee will become due and payable by you to us. Such fee will be a sum equivalent to 10% of the Advertised Price of the Caravan, subject to a minimum of £2,000 and a maximum of £5,000.
4. Commission
4.1 The commission on the sale of the Caravan is set at the difference between the Advertised Price and the Return Price set out in the Agreement (“Commission”).
4.2 In the event an offer is made on the Caravan that is less than the Advertised Price, we will notify you of the revised Return Price after deduction of our Commission if you were to accept the offer.
4.3 The Commission becomes due and payable upon your acceptance (whether verbal or otherwise) of the offer.
5.Completion & Payment
5.1 We will notify you of any offer received on the Caravan. A sale of the Caravan is agreed upon your acceptance of the offer (whether verbal or otherwise).
5.2 You acknowledge that we may hold a deposit (“Deposit”) on your behalf upon the signing of the sales contract with a buyer. Save as set out in clause 5.3 below, the Deposit shall be non-refundable to a buyer. In the event the sale does not complete, you acknowledge that we shall be entitled to 50% of the Deposit, and we shall transfer the remaining 50% to you.
5.3 In the event the Caravan is damaged during the period between the acceptance of an offer and completion through no fault of the buyer, you acknowledge that we shall return the Deposit to the buyer.
5.4 Completion shall be deemed to have taken place once cleared funds from the buyer of the Caravan have been received by us.
5.5 You hereby give us the authority to sign a sales contract with a buyer of the Caravan as your agent.
5.6 Upon a successful sale of the Caravan, you acknowledge and agree that the Agreed Purchase Price shall be paid by the buyer to us.
5.7 We will deduct the Commission and any other agreed costs (if applicable) and the Return Price (or such lower return if a lower offer is accepted) shall be paid to you.
5.8 We will make payment for the Caravan to you within 24 hours of the completion of the Sale of the Caravan, provided completion takes place during a Business Day prior to 5pm and you have provided us with the account details to which payment should be made.
5.9 All payments made by the Buyer in connection with the purchase of the Caravan, including the Reservation Fee, the Deposit and the balance of the Advertised Price, shall be processed via a third-party payment platform, provided by Looping One T/A Great You Paid (“Great You Paid”). In addition, payments will be processed via EMerchantPay. The Seller acknowledges and agrees that they may be subject to, and shall comply with both Great You Paid’s and EMerchantPay’s applicable terms and conditions in respect of any payment processed via their platforms and systems, copies of which can be accessed at via the payment platform. The Seller authorises the Broker to share data relating to such payments with Great You Paid and EMerchantPay and any relevant payment processing third party for the purposes of processing payments and in accordance with their applicable privacy policies.
5.10 A transaction fee of £99 shall apply to each sale processed via Great You Paid and shall be payable by the Seller and deducted from your Return Price.
6.Caravans Subject to Finance
6.1 It is your responsibility to disclose any existing finance or chattel mortgage associated with the Caravan.
6.2 We may agree to settle the existing finance in lieu of payment or part payment of the Caravan to you at our absolute discretion, on behalf of the buyer.
6.3 If the agreed sale price of the Caravan is lower than the settlement figure required to fully settle the outstanding finance on the Caravan you must pay to us the difference between the settlement figure and the Return Price in advance of us settling the outstanding balance on the finance.
6.4 You remain liable to the finance company in respect of the finance at all times until the credit agreement has been legally terminated. We do not accept any liability with respect to the related finance at any time or for any reason. We will use our reasonable endeavors to pay off the settlement sum on or before the due date. However, it is your responsibility to ensure that we are made aware of any such due date and no liability is accepted if payment cannot be made or is not made by the due date.
7.Collection & Delivery
7.1 Where we have agreed to collect or deliver the Caravan for you a charge for this service will be agreed between you and us in advance.
7.2 You shall provide us with all necessary documentation relating to the Caravan such as finance details, service record, invoices, CRIS docs, spare keys, manuals etc. at the time of collection / delivery.
7.3 In all other circumstances, you shall be responsible for arranging the delivery or collection of the Caravan with the buyer.
8.Seller Warranties & Indemnities
8.1 You expressly warrant to us that:
8.1.1 all of the information supplied during the valuation process is accurate and true;
8.1.2 the Caravan is not subject to undisclosed finance or chattel mortgage;
8.1.3 to the best of his/her knowledge and belief the Caravan has not been an insurance right-off or involved in any other serious accident or incident that required substantial repairs;
8.1.4 there are no undisclosed physical defects with the Caravan;
8.1.5 there are no undisclosed title defects with the Caravan;
8.1.6 you are the legal owner of the Caravan, have the right to transfer the full unencumbered legal title and full ownership of the Caravan to the buyer. Under our due diligence, we shall have the right to request and verify formal identification from you, including a photographic form of ID, to confirm your legal ownership of the Caravan and ensure that the identity matches the name on the CRIS documents.
8.1.7 no other person or entity has any claim to the Caravan.
8.1.8 all services, repairs, and modifications declared to us upon valuation and included in the advertisement of the Caravan are accurate and complete. You shall provide us with evidence of such services, repairs, or modifications upon request. You agree to pass on all documentation or evidence of these services, repairs, and modifications to the buyer at the time of sale completion or transfer of ownership.
8.1.9 If the Caravan is still covered under the manufacturer's warranty at the time of sale, it shall be your sole responsibility to ensure that such warranty is transferred to the buyer. You warrant that you will provide all necessary documentation and assistance required to effectuate the transfer of the warranty. You acknowledge that any issues relating to the warranty are to be resolved directly between the buyer and the Manufacturer or warranty provider.
8.2 You shall indemnify us in respect of any and all losses, costs or expenses incurred by us as a result of:
8.2.1 a breach by you of any of the above warranties or as a result of incorrect information being provided to the buyer of the Caravan; and
8.2.2 any claims arising out of the sale of the Caravan.
9.Cancellation
9.1 Where this Agreement has been concluded via a means of distance communication (being phone, post or internet), you shall have the right to cancel this Agreement within 14 days of the date of this Agreement (“the Cooling Off Period”).
9.2 If you agree in writing that the performance of this Agreement should begin before the end of the Cooling Off Period, then even if you cancel the Agreement you may still be required to pay for services supplied before the cancellation.
9.3 In addition to the cancellation right set out above, either party may terminate this Agreement at any time after the Minimum Period by giving the other party 30 days’ notice of their intention to terminate the Agreement in writing.
9.4 If you wish to terminate this Agreement on the final day of the Minimum Period, you must send your cancellation notice on the 60th day after the date of this Agreement.
9.5 Cancellation notice is required to be sent by either recorded delivery or email, with evidence provided of the same.
9.6 If you terminate this Agreement after the Cooling Off Period, if applicable, but during the Minimum Period or without providing us with 30 days’ notice, a cancellation fee will become due and payable. The cancellation fee shall be equal to the costs incurred by us in performing our obligations pursuant to this Agreement until the date of cancellation, up to a maximum of £1,000.
10.Deemed Cancellation
10.1 If you fail to respond to communications, unreasonably delay or obstruct arrangements for viewings, or refuse to cooperate with reasonable requests from prospective buyers, including, but not limited to, providing necessary access for pre-purchase inspections (PPI) or equivalent, such conduct shall be considered a barrier to the sale.
10.2 In the event that you create such barriers or otherwise prevent the sale from progressing, we reserve the right to terminate this Agreement. Upon termination, this Agreement shall be deemed cancelled with immediate effect. We may then take appropriate actions, including recovering costs incurred, up to a maximum of £1,000, in accordance with this Agreement.
11.Limitation of Liability
11.1 Except for any liability that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
11.1.1 losses that were not foreseeable to you and us when the Agreement was formed;
11.1.2 losses that were not caused by any breach on our part;
11.1.3 business losses; or
11.1.4 losses to non-consumers.
12.Privacy Policy
12.1 We are committed to responsible data management and subscribe to the principals of the data protection legislation in the United Kingdom. We are committed to maintaining the privacy of our users and maintaining the security of any personal information received from you. Our privacy policy is available at: www.caravandepot.co.uk/page/privacy-policy
12.2 In order to comply with the requirements of Trading Standards, we are required to provide to the buyer your name, address, email address and telephone number and you acknowledge that this is lawful processing in accordance with data protection legislation.
13.Miscellaneous
13.1 Unless otherwise specified in these Terms, any notice to be given under the Agreement shall be sent by first class post and/or email to the addresses set out in the Agreement or such different address as notified to each other.
13.2 Nothing in this Agreement shall limit or exclude our liability for any matter in respect of which it would be unlawful for us to exclude or restrict liability.
13.3 We reserve the right to amend these Terms and Conditions from time to time. You will be subject to the terms in force at the date of the Agreement.
13.4 Subject to clause 6.3 above, any variation to the Agreement shall only be binding when agreed in writing.
13.5 Neither you or we shall be liable for failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, or failures of suppliers.
13.6 A waiver of any right under the Agreement is only effective if it is in writing and it applies only to the circumstances for which it is given. No failure or delay by a party in exercising any right or remedy under the Agreement or by law shall constitute a waiver of that (or any other) right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that (or any other) right or remedy.
13.7 If any provision of the Agreement (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Agreement, and the validity and enforceability of the other provisions of the Agreement shall not be affected. If a provision of the Agreement (or part of any provision) is found illegal, invalid or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
13.8 A person who is not a party to the Agreement shall not have any rights under or in connection with it.
13.9 The Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the law of England and Wales.
You or we may initiate proceedings against the other in the courts of England and Wales. You and we each hereby irrevocably submits to the jurisdiction of such court and waives any objection or defense either may have to either jurisdiction or venue of such court. Notwithstanding the preceding sentences of this clause, we shall have the right to initiate an action against you in a court of competent jurisdiction located in the judicial district in which you are domiciled and for such purposes, may, at our option, deem the local laws to govern in respect of all aspects of this Agreement.